Unable to Receive One Time Password
If you are not receiving the One Time Password after signing in with your phone number, the usual cause of this problem is that your device is blocking our SMS messages back to you.
Unblocking SMS messages depends on the device you're using:
Android
To unblock a conversation in Google Messages, you can:
1. Open Google Messages
2. Tap your profile photo or More options
3. Select Spam & blocked
4. Choose the 22395 contact from the list
5. Tap Unblock
iPhone
To unblock a contact in the Messages app, you can:
1. Open Settings
2. Tap Messages
3. Scroll down and tap Blocked Contacts under SMS/MMS
The 22395 number we are texting from was and is being used by other companies as well, so it is likely that you classified one of those previous messages as spam or have inadvertently blocked this number.
You can also send a text message "ALLOW" to 22395, and then save your number with your approved contacts.
After completing the above steps, you should be able to receive our verification messages to your device.
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