Account
Not Receiving One Time Password
The usual cause of this problem is, presuming that you are entering the correct phone number at login, is that your device is blocking our SMS messages back to you. Unblocking SMS messages depends on the device you're using: Android To unblock a ...
How is my personal information kept safe?
The security of our players' information is extremely important, and we have technical and organizational safeguards in place to protect the identity, preferences, and other information collected about our players. All Personal Data collected by ...
Filing a complaint
We hope that you are happy with our product and services, however we understand that misunderstandings can arise. Our customer service team is empowered to resolve most complaints, but you have the right to have your issue escalated for supervisory ...
Settling a negative balance on an account
To settle an outstanding balance on an account due to any reason, please contact us at support@clubwptgold.com.
Financial security of player accounts
ClubWPT Gold only uses legitimate and safe transaction methods that have been tested and certified for safety and security. Funds to cover account balances are kept in separate bank accounts from operational expenses. This means you can always be ...
Nickname Guide
Choosing a suitable nickname: Nicknames cannot be offensive, inappropriate, similar to nicknames of our ambassadors or in use by another player. Avoid letters with accents Please only use characters from the standard Latin alphabet Do not include ...
I no longer have access to my phone number and cannot login
Unfortunately, if you lose your phone number we are currently unable to manually link your current account to a new phone number. You will have to use your new phone number to create, register and verify your account again. If you have already been ...
Can family members from the same household have their own accounts?
Yes, people living in the same household can play on our site as long as they create and use their own account, registering and verifying their real name and phone number. We request that members of the same household not play at the same ring game ...
Can I have more than one account?
To ensure a fair and equitable playing environment for all, ClubWPT Gold only allows one active account per person.
Changing Nickname
We allow players to change their nickname one time within the user interface. To change your nickname, after login: Tap on your avatar in the upper right corner of the screen Next to your current nickname, click on the edit graphic(a pencil writing) ...
Account Verification - Are my documents safe?
We take every precaution to protect the confidentiality of our player's identity and sensitive data. We have internal controls in place that restrict access to and protect your information, and our software is GDPR and HIPAA compliant. All of our ...
Account Verification - What happens if I refuse to submit documentation?
If you refuse to submit documentation, either for initial KYC verification or in regards to a request from our support or security staff, we reserve the right to restrict your account until we receive the information we have requested, or terminate ...
Account Verification - Source of Funds (SOF)
As part of our legal and compliance obligations, we are sometimes required to gather specific information from our players as to their immediate source of funds, This information is often required due to routine account security reviews. These checks ...
Account Verification - What is Source of Wealth (SOW)?
As we take a risk based approach to AML/TF policies, it may be necessary to request Source of Wealth documentation. This information assists us in determining a player's source of funds, which is sometimes necessary to prevent money laundering and ...
Account Verification - Why have you asked me to submit more documentation?
Based on your activity or other factors, we may need to request more documentation. This allows us to ensure a safe and equitable playing environment for all. Not all players will need to submit more documents, but if you are requested to do so, it ...
Account Verification - What information are you look for when I submit KYC?
For ID's, the following must be legible: Your full name Date of birth Expiration date The entire document Signature For Proof of Address: Your Full name Your current address Issue date (no older than 90 days)
Account Verification - Image quality
Documents with poor image quality we do not accept: Blurred - Text must be clear and unblurry. If your images continue to come out blurry, please make sure your camera lens is clean, or use another device. We cannot accept photocopied documents or ...
Account Verification - Why don't you accept Passports?
We rely on an e-verification system that used OCR to extract the residential information from your Driver's License or ID. Passports do not contain residential information, and therefore are not acceptable for purposes of KYC. We hope to be able to ...
Account Verification - What documents do I need to submit
Initial KYC verification requires a valid, unexpired State issued Driver's License or Identification Card. The electronic verification system we use relies on OCR to "read" your license and extract bio-information, as well as residential information ...
Account Verification (KYC) - Why do I need to verify my account?
All of our players must verify their age, identity and address by completing our verification process. This verification process is known a "KYC" or "Know Your Customer". We can require KYC documentation at any time, not just when registering, ...
I am from Canada and opened an account during pre-launch, why cannot I not play?
Canadian players were allowed to register so that they could participate in pre-launch promotional giveaways, but due to legal advice a decision was made to only allow U.S. residents (except those in Idaho, Michigan, Montana or Washington) to play ...
Can I play outside of the United States?
We will be offering games within the US with the following exceptions: Idaho Michigan Montana Washington Sweepstakes games are open only to legal residents (individuals who are the majority age in their Jurisdiction, but in no case under the age of ...
As a resident of an approved jurisdiction, can I play while just visiting a restricted location?
Unfortunately, we cannot allow you to play in our games and tournaments if you are not physically located within an approved jurisdiction. You will be able to access your account again once you leave the restricted region.
Can I play on your site when I am visiting an approved jurisdiction if I am a resident of a prohibited region?
Unfortunately, we must consider your residency and location when allowing you to access our games and tournaments. Those residing in a prohibited jurisdiction cannot play from within an approved jurisdiction, unless they are able to provide ...
General Terms
Sometimes it is necessary to amend our general Terms and Conditions. This can be due to changes to our product, branding, Privacy Policy or legal requirements. You can review our Terms and Conditions anytime by selecting the Terms and Conditions link ...
How do I sign-up for ClubWPT Gold?
Simply visit ClubWPTGold.com and enter your mobile number and promo code (optional). You’ll be asked to confirm your mobile number via SMS message (One-Time Password). Input the 6 digit verification code that you receive and you will be registered ...
Closing your account
Are you looking to just take a break? You can exclude yourself for a set period of time by contacting us at support@clubwptgold.com with "Self-Exclude" in the subject line, and then in the body of the email please advise us as to how long of a break ...