Purchases & Redemptions
Redemption limit for New York and Florida residents
Please note that in New York and Florida, the maximum redemption value for a Prize won on any one spin or play is USD $5,000. Any redemption requests that exceed the $5,000 limit will be rejected and will need to be resubmitted.
What is Trustly?
We are excited to offer Trustly, a safe and convenient way to make Purchases and Redemptions directly from your bank account—no cards or manual entries needed! With Trustly, you can: ✅ Purchase Instantly—no waiting for processing times ✅ Redeem ...
Why do I need to submit a W-9?
In accordance with U.S. federal tax regulations, we require all customers to submit a completed W-9 form before we can process redemptions that are a cumulative total of $600 or more. The W-9 form is used to verify your identity and ensure we have ...
What is the difference between unplayed and redeemable Sweeps Coins?
Before Sweeps Coins can be redeemed, they must be used first before they become redeemable. That is to say that only Sweeps Coins that have been won through game play (rather than being collected by daily awards, purchase bonuses and Alternate ...
How do I check my transaction history?
In order to check your transaction history of all of your purchases and redemptions, please follow the steps below for desktop or mobile devices: For desktop: Go to the "ADD COINS" located at the top right corner to access your Coin Exchange page ...
Cancelling a pending redemption
If you wish to cancel a pending redemption and have the coins restored to your account, you may do so by navigating to the Coin Store and selecting 'Transaction history'. If you experience any issues, simply contact support@clubwptgold.com with your ...
Why was my redemption declined?
Here are some of the more common reasons for a declined redemption: Incorrect information provided: Double check your details and try again. Use of an ineligible financial instrument to process this request. Please know that Google Pay, Apple Pay and ...
Sharing purchase methods
The payment methods you use to purchase Gold Coins must be legally and beneficially owned by you and match the name used to verify your user account. If it comes to our attention that the name used to register your user account and the name linked to ...
Purchase Limits
We have set limits for each each player. The limits can vary from player to player based on a variety of factors including their purchase and play history, how long ago the account was created and other information. You can see these limits in your ...
Why is my purchase being rejected?
Here are some of the common reasons for rejected purchases: Incorrect information provided: Please review your card details and try again. Expired card: Please make sure that your card is not expired. Insufficient funds/credit available: Please check ...
Time Frame to Receive Redemptions
Redemptions are subject to a standard security review, which typically takes about 72 hours. Once your redemption is approved, it can take up to 5 business days to reflect in your account. We kindly ask that you allow a total of ten business days ...