What happens if I refuse to submit documentation?
If you refuse to submit documentation, either for initial KYC verification or in regards to a request from our support or security staff, we reserve the right to restrict your account until we receive the information we have requested, or terminate your account at our discretion.
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Why have you asked me to submit more documentation?
Based on your activity or other factors, we may need to request more documentation. This allows us to ensure a safe and equitable playing environment for all. Not all players will need to submit more documents, but if you are requested to do so, it ...
What documents do I need to submit
We may be requesting different types of documents depending on the situation. Initial KYC verification requires a valid, unexpired State issued Driver's License or Identification Card. The electronic verification system we use relies on OCR to "read" ...
What information are you look for when I submit KYC?
For ID's, the following must be legible: Your full name Date of birth Expiration date The entire document Signature For Proof of Address: Your Full name Your current address Issue date (no older than 90 days)
How do I change my address after moving?
If you have recently moved, our Customer Support team can help you verify your address and get it updated on your account. Please submit a ticket and include one of the following documents: A recent Utility Bill A recent Bank Statement or other ...
Attention: Louisiana customers
Players within the state of Louisiana are not longer able to access our site. Therefore, exchange requests cannot be submitted from within Louisiana. You may submit your exchange by accessing your account from a permitted state, such as Texas or ...