Account Verification - Why have you asked me to submit more documentation?
Based on your activity or other factors, we may need to request more documentation. This allows us to ensure a safe and equitable playing environment for all.
Not all players will need to submit more documents, but if you are requested to do so, it may affect your ability to play.
Account investigations are relatively standard, as we apply a risk based methodology to combat money laundering and terrorist financing, as well as protecting our users from player on player fraud.
Please make sure your email address is validated so we can contact you quickly if necessary,.
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Account Verification - What happens if I refuse to submit documentation?
If you refuse to submit documentation, either for initial KYC verification or in regards to a request from our support or security staff, we reserve the right to restrict your account until we receive the information we have requested, or terminate ...
Account Verification - What documents do I need to submit
Initial KYC verification requires a valid, unexpired State issued Driver's License or Identification Card. The electronic verification system we use relies on OCR to "read" your license and extract bio-information, as well as residential information ...
Account Verification (KYC) - Why do I need to verify my account?
All of our players must verify their age, identity and address by completing our verification process. This verification process is known a "KYC" or "Know Your Customer". We can require KYC documentation at any time, not just when registering, ...
Account Verification - What information are you look for when I submit KYC?
For ID's, the following must be legible: Your full name Date of birth Expiration date The entire document Signature For Proof of Address: Your Full name Your current address Issue date (no older than 90 days)
Account Verification - Why don't you accept Passports?
We rely on an e-verification system that used OCR to extract the residential information from your Driver's License or ID. Passports do not contain residential information, and therefore are not acceptable for purposes of KYC. We hope to be able to ...