Why is my purchase being rejected?

Why is my purchase being rejected?

Here are some of the common reasons for rejected purchases:
  1. Incorrect information provided: Please review your card details and try again. 
  2. Expired card: Please make sure that your card is not expired.
  3. Insufficient funds/credit available: Please check your balance/credit limits and try again. 
If you still are not able to make a purchase, please try using an alternative purchase method.

    • Related Articles

    • Purchase Limits

      We have set limits for each each player. The limits can vary from player to player based on a variety of factors including their purchase and play history, how long ago the account was created and other information. You can see these limits in your ...

    • Sharing purchase methods

      The payment methods you use to purchase Gold Coins must be legally and beneficially owned by you and match the name used to verify your user account. If it comes to our attention that the name used to register your user account and the name linked to ...

    • Purchase and Redemption Methods

      For purchases we accept Visa, MasterCard, American Express, Apple Pay, Google Pay and the online banking option Trustly. For redemptions we accept direct bank transfer/ACH, debit card or Trustly. Please note that Apple Pay and Google Pay can be used ...

    • Redemption limit for New York and Florida residents

      Please note that in New York and Florida, the maximum redemption value for a Prize won on any one spin or play is USD $5,000. Any redemption requests that exceed the $5,000 limit will be rejected and will need to be resubmitted.

    • Attention: Louisiana customers

      Effective September 16, 2025 12:00 AM CDT, customers who reside in or are located in the state of Louisiana will no longer be able to access ClubWPT Gold. Ahead of this change, please note the following important deadlines: September 9, 2025 12:00 AM ...