For Exchanges, prepaid cards are not eligible at this time.
For purchases, the success can be unpredictable. We recommend trying the transaction, but please note that if it is rejected, it is likely due to the bank behind the prepaid card not accepting gaming transactions. You can contact them to confirm if this is the case.
We are continually working to improve our services and will be adding more payment options in the future.
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How do I exchange Chips?
Chips can be exchanged for cash prizes by visiting the Store and selecting 'Exchange Chips'. Go to the 'Buy Hand Analysis' button at the top right corner of the screen. This will take you to the Store. Select 'Exchange Chips' from the menu on the ...
Why was my exchange declined?
Here are some of the more common reasons for a declined exchange: Incorrect information provided: Double check your details and try again. Use of an ineligible financial instrument to process this request. Please know that Google Pay, Apple Pay and ...
Purchase and Exchange Methods
For purchases we accept Visa, MasterCard, American Express, Apple Pay, Google Pay and the online banking option Trustly. For exchanges we accept direct bank transfer/ACH, debit card or Trustly. Please note that Apple Pay and Google Pay can be used ...
Common Purchasing Issues
Encountering a hiccup when trying to make a purchase is frustrating, and we want to help you get back to the game as quickly as possible. Most common issues can be resolved with a quick check on your end. Here are the most frequent reasons why a ...
How much can I Exchange at a time?
We are unable to change any Exchange limits as they are set by the payment service providers. You may exchange up to $20,000 per transaction. Note: Florida and New York Residents can Exchange up to $5,000 daily. Related articles for more information ...