If your Chip redemption is delayed more than a few days, the likely reason is that we require more information from you in order to process the transaction, and we have not been able to reach you because you do not have a validated email address associated with your account. If you have not added a validated email address to your account, and you have concerns about a delayed transaction, please contact
support@clubwptgold.com.
All chip redemptions are subject to a standard review which takes approximately 72 hours to complete. After the redemption is processed, it can take up to 5 days to reach your bank.
Please know that for accumulated redemptions of $600 or more, we are obligated to retrieve your SSN so that we may generate a 1099-Misc for you early next year. We will request that you upload a completed and signed W-9 form to confirm your SSN.
For those that have made purchases or redemptions, it is important that you have a validated email address so you can receive important notifications about your transactions. If we are not able to contact you, your redemption will remain pending, subject to an automatic rejection after 14 days.
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Time frame to receive Redemptions
Redemptions are subject to a standard security review, which typically takes about 72 hours. Once your redemption is approved, it can take up to 5 business days to reflect in your account. We kindly ask that you allow a total of ten business days ...
How much can I redeem at a time?
We are unable to change any redemption limits as they are set by the payment service providers. You may redeem up to $20,000 per transaction. Note: Florida and New York Residents can redeem up to $5,000 daily. Related articles for more information on ...
Payment Methods for Canadian Players
Accepted Payment Methods for Purchases: Visa and Mastercard (Debit or Credit) Interac/bank account Accepted Payment Method for Chip Redemptions: Interac/bank account Not Accepted for Purchases or Redemptions: Google Pay Apple Pay American Express ...
Can I use Prepaid Cards?
For redemptions, prepaid cards are not eligible at this time. For purchases, the success can be unpredictable. We recommend trying the transaction, but please note that if it is rejected, it is likely due to the bank behind the prepaid card not ...
Payment Methods for US Players
Accepted Payment Methods for Purchases: Visa MasterCard Apple Pay Google Pay Trustly Accepted Payment Methods for Chip Redemptions: Direct bank transfer/ACH Debit card Trustly Please note that Apple Pay and Google Pay can be used for purchases, but ...