If your Chip exchange is delayed more than a few days, the likely reason is that we require more information from you in order to process the transaction, and we have not been able to reach you because you do not have a validated email address associated with your account. If you have not added a validated email address to your account, and you have concerns about a delayed transaction, please contact
support@clubwptgold.com.
All chip exchanges are subject to a standard review which takes approximately 72 hours to complete. After the exchange is processed, it can take up to 5 days to reach your bank.
Please know that for accumulated exchanges of $600 or more, we are obligated to retrieve your SSN so that we may generate a 1099-Misc for you early next year. We will request that you upload a completed and signed W-9 form to confirm your SSN.
For those that have made purchases or exchanges, it is important that you have a validated email address so you can receive important notifications about your transactions. If we are not able to contact you, your exchange will remain pending, subject to an automatic rejection after 14 days.
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Time frame to receive Exchanges
Exchanges are subject to a standard security review, which typically takes about 72 hours. Once your exchange is approved, it can take up to 5 business days to reflect in your account. We kindly ask that you allow a total of ten business days from ...
Purchase and Exchange Methods
For purchases we accept Visa, MasterCard, American Express, Apple Pay, Google Pay and the online banking option Trustly. For exchanges we accept direct bank transfer/ACH, debit card or Trustly. Please note that Apple Pay and Google Pay can be used ...
How much can I Exchange at a time?
We are unable to change any Exchange limits as they are set by the payment service providers. You may exchange up to $20,000 per transaction. Note: Florida and New York Residents can Exchange up to $5,000 daily. Related articles for more information ...
How do I check my Transaction and Exchange history?
In order to check your transaction history of all of your purchases and Chip exchanges, please follow the steps below for desktop or mobile devices: From desktops: Go to the "BUY HAND ANALYSIS" located at the top right corner to access your STORE ...
Why do I need to submit a W-9?
In accordance with U.S. federal tax regulations, we require all customers to submit a completed W-9 form before we can process exchanges that are a cumulative total of $600 or more. The W-9 form is used to verify your identity and ensure we have the ...