Purchases
Common Purchasing Issues
Encountering a hiccup when trying to make a purchase is frustrating, and we want to help you get back to the game as quickly as possible. Most common issues can be resolved with a quick check on your end. Here are the most frequent reasons why a ...
How to purchase Hand Analysis
To purchase Hand Analysis, click the 'Buy' button on the top right of your screen and access your Store. Then scroll to the bottom of the page and slide the toggle to view the available packages. Then click on the gold "Purchase" button to confirm ...
What is Trustly?
We are excited to offer Trustly, a safe and convenient way to make Purchases and Redemptions directly from your bank account—no cards or manual entries needed! With Trustly, you can: ✅ Purchase Instantly—no waiting for processing times ✅ Redeem ...
Temporary deposit block due to multiple declined attempts
If you've recently attempted to make a purchase and experienced several declined transaction attempts, a temporary restriction may have been placed on your account's purchasing ability. Why does this happen? Our system monitors all transactions to ...
Purchase Limits
We have set limits for each each player. The limits can vary from player to player based on a variety of factors including their purchase and play history, how long ago the account was created and other information. You can see these limits in your ...
Unauthorized or duplicate charges appearing on bank statement
If you see a debit for a rejected purchase attempt or a duplicate charge for the same transaction, it could be an authorization charge from your card issuer. When you make a purchase, the financial institution will first make an authorization charge ...
Why is my purchase being rejected?
Here are some of the common reasons for rejected purchases: Incorrect information provided: Please review your card details and try again. Expired card: Please make sure that your card is not expired. Insufficient funds/credit available: Please check ...
Are there any deposit fees?
ClubWPT Gold does not charge any fees for purchasing coins. However, players are responsible for any fees charged by their financial institution. For more information about your financial institution's policy in regards to online purchase fees, ...