We take every precaution to protect the confidentiality of our player's identity and sensitive data.
We have internal controls in place that restrict access to and protect your information, and our software is GDPR and HIPAA compliant.
All of our employees or third party vendors are required to comply with our published privacy policy, which you can find on our homepage.
We also invest in the latest technology to protect the data we have access to.
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What documents do I need to submit
We may be requesting different types of documents depending on the situation. Initial KYC verification requires a valid, unexpired State issued Driver's License or Identification Card. The electronic verification system we use relies on OCR to "read" ...
Why have you asked me to submit more documentation?
Based on your activity or other factors, we may need to request more documentation. This allows us to ensure a safe and equitable playing environment for all. Not all players will need to submit more documents, but if you are requested to do so, it ...
How is my personal information kept safe?
The security of our players' information is extremely important, and we have technical and organizational safeguards in place to protect the identity, preferences, and other information collected about our players. All Personal Data collected by ...
Trying to verify, but my document isn't accepted
You may experience issues verifying your account if you're trying to use the following types of images or documents: Blurred/dark photos: Text must be clear. If your images continue to come out blurry or are too dark for the system to read your ...
How do I change my address after moving?
If you have recently moved, our Customer Support team can help you verify your address and get it updated on your account. Please submit a ticket and include one of the following documents: A recent Utility Bill A recent Bank Statement or other ...