Not receiving confirmation to verify my email address

Not receiving confirmation to verify my email address

If you are not receiving your confirmation email to verify your email address, please check or try the following:
  1. Make sure your email is spelled correctly
  2. Check your spam/junk folder
  3. Make sure your inbox isn't full and can receive new messages
  4. Add support@clubwptgold.com to your safe sender list/contact to prevent messages from being blocked
  5. Try registering with a different email address (Sometimes certain providers filter or block emails)
If you recently contacted us and our team helped you active your registration under a new phone number, your email address may still be linked to your original account. Please submit a ticket so we can unlink it for you.

    • Related Articles

    • How do I change my email address?

      You can change your email address linked to your account by following the steps below: Log into your account Go to your Profile page Click on your email address Enter your new email address After you have entered the new address select "Send Code" ...

    • How do I change my address after moving?

      If you have recently moved, our Customer Support team can help you verify your address and get it updated on your account. Please submit a ticket and include one of the following documents: A recent Utility Bill A recent Bank Statement or other ...

    • Can I log in with email and password?

      We do not require an email address/password combination to login at this time. Instead, we ask that you enter your phone number every time you login, and a new One-Time Password (OTP) will be generated and sent to your mobile device. Simply enter the ...

    • Why do I need to verify my account?

      All of our players must verify their age, identity and address by completing our verification process. This verification process is known a "KYC" or "Know Your Customer". We can require KYC documentation at any time, not just when registering, ...

    • I moved out of a prohibited region, can I play now?

      If you no longer live in a prohibited region, our Customer Support team can help verify and update your address so you can get back to playing! Please see this article on how to request an address change: How do I change my address after moving?