Not Receiving One Time Password

Not Receiving One Time Password

The usual cause of this problem is, presuming that you are entering the correct phone number at login, is that your device is blocking our SMS messages back to you.

Unblocking SMS messages depends on the device you're using:
  • Android
    To unblock a conversation in Google Messages, you can:
    1. Open Google Messages
    2. Tap your profile photo or More options
    3. Select Spam & blocked
    4. Choose the 22395 contact from the list
    5. Tap Unblock
  • iPhone
    To unblock a contact in the Messages app, you can:
    1. Open Settings
    2. Tap Messages
    3. Scroll down and tap Blocked Contacts under SMS/MM
  • We appreciate that you likely didn't block us specifically, but the 22395 number we are texting from is used by other companies as well, so it is likely that you classified one of those previous messages as spam and blocked the number. 
  • You can also text "ALLOW" to 22395 and then save the number to your approved contacts. 
  • After completing the above steps you should be able to receive our verification messages to your device. 
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