Settling a negative balance on an account
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Why is my purchase being rejected?
Here are some of the common reasons for rejected purchases: Incorrect information provided: Please review your card details and try again. Expired card: Please make sure that your card is not expired. Insufficient funds/credit available: Please check ...
Common Purchasing Issues
Encountering a hiccup when trying to make a purchase is frustrating, and we want to help you get back to the game as quickly as possible. Most common issues can be resolved with a quick check on your end. Here are the most frequent reasons why a ...
Filling out your W-9
In accordance with U.S. federal tax regulations, we require all customers to submit a completed W-9 form before we can process redemptions that are a cumulative total of $600 or more. Our team will reach out to players who cross this threshold and ...