What is Responsible Gaming?
Gaming should be entertaining, but it should also be safe. Responsible gaming is about balance, self-awareness, and making informed choices. Whether you're a casual player or someone who games regularly, playing responsibly allows you to stay in control of your gaming experience and keep it fun and safe.
Key elements of responsible gaming
1. Gaming for fun, not as a way to make money
Responsible gaming starts with the mindset that gaming is a form of entertainment - not a way to earn income. Wins are never guaranteed, and it's important to never chase losses or rely on gaming to solve financial problems.
2. Setting limits
Healthy gaming habits include setting personal limits on time and money. This could mean using purchase limits offered by our platform or deciding in advance how much you're willing to spend - and sticking to it.
3. Knowing when to stop
A responsible gamer understands when to take breaks and when it's time to stop altogether. If gaming stops being fun, or starts to cause stress, financial pressure, or relationship problems, it may be time to seek help or take a step back.
4. Protecting vulnerable groups
Responsible gaming includes protecting individuals who may be at greater risk, such as minors or those with a history of addiction. As a gaming operator, we have a strict age-verification process in place. However, parents and guardians also play a crucial role in preventing underage gaming.
5. Access to support and responsible gaming tools
Anyone who feels their gaming is getting out of control should have access to support services and tools such as self-exclusion, purchase limits, or the ability to block access to a particular game type. These tools allow users to stop or restrict their gaming in a proactive way.
If you wish to self-exclude, please contact our support team by creating a ticket as described below or sending us an email at support@clubwptgold.com. The term "Self-exclusion" should be used in the subject line of the ticket or email.
To submit a ticket:
1. Navigate to clubwpt.com and scroll to the bottom of the page
2. Select 'Player Support'
3. Select 'Submit a Ticket' here:
4. Fill out the ticket information form:
- Enter your Contact name, email, and phone number
- Select the topic 'Responsible Gaming' and then select 'Self-exclusion requests'
- Enter "Self-exclusion" in the Subject line
- Fill out the description section
- Click Submit
A member of our support team will process this request as a priority.
To set a monthly purchase limit, please contact our support team by creating a ticket as described below or sending us an email at support@clubwptgold.com.
To submit a ticket:
1. Navigate to clubwpt.com and scroll to the bottom of the page
2. Select 'Player Support'
3. Select 'Submit a Ticket' here:
4. Fill out the ticket information form:
- Enter your Contact name, email, and phone number
- Select the topic 'Responsible Gaming' and then select 'Purchase limit requests'
- Enter "Purchase limit request" in the Subject line
- Fill out the description section
- Click Submit
Gaming should never cost you more than you're willing to lose - financially, emotionally, or socially. At ClubWPT Gold we offer options to control your gaming, and helpful information to educate you on the risks of compulsive gaming.
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