Why do I need to submit a W-9?
In accordance with U.S. federal tax regulations, we require all customers to submit a completed W-9 form before we can process redemptions that are a cumulative total of $600 or more for year 2025. This threshold changes to $2000 for year 2026.
The W-9 form is used to verify your identity and ensure we have the correct information on file for tax reporting purposes.
We recommend contacting a qualified accountant or tax attorney for any questions about tax filing.
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Filling out your W-9
In accordance with U.S. federal tax regulations, we require all customers to submit a completed W-9 form before we can process redemptions that are a cumulative total of $600. This threshold changes to $2000 for year 2026. Our team will reach out to ...
How much can I redeem at a time?
We are unable to change any redemption limits as they are set by the payment service providers. You may redeem up to $20,000 per transaction. Note: Florida and New York Residents can redeem up to $5,000 daily. Related articles for more information on ...
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How do I redeem Chips?
Chips can be redeemed for cash prizes by visiting the Store and selecting 'Redeem Chips'. Go to the 'Buy' button at the top right corner of the screen. This will take you to the Store. Select 'Redeem Chips' from the menu on the left side of the page. ...
Time frame to receive Redemptions
Redemptions are subject to a standard security review, which typically takes about 72 hours. Once your redemption is approved, it can take up to 5 business days to reflect in your account. We kindly ask that you allow a total of ten business days ...