Cancelling a pending redemption

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• Redemption limit for New York and Florida residents

  Please note that in New York and Florida, the maximum redemption value for a Prize won on any one spin or play is USD $5,000. Any redemption requests that exceed the $5,000 limit will be rejected and will need to be resubmitted.

• Why was my redemption declined?

  Here are some of the more common reasons for a declined redemption: Incorrect information provided: Double check your details and try again. Use of an ineligible financial instrument to process this request. Please know that Google Pay, Apple Pay and ...

• Purchase and Redemption Methods

  For purchases we accept Visa, MasterCard, Discover, American Express, Apple Pay, Google Pay and the online banking option Trustly. For redemptions we accept direct bank transfer/ACH, debit card or Trustly. Please note that Apple Pay and Google Pay ...

• Time Frame to Receive Redemptions

  Redemptions are subject to a standard security review, which typically takes about 72 hours. Once your redemption is approved, it can take up to 5 business days to reflect in your account. We kindly ask that you allow a total of ten business days ...

• Sharing purchase methods

  The payment methods you use to purchase Gold Coins must be legally and beneficially owned by you and match the name used to verify your user account. If it comes to our attention that the name used to register your user account and the name linked to ...