Cancelling a pending redemption

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• Redemption limit for New York and Florida residents

  Please note that in New York and Florida, the maximum redemption value for a Prize won on any one spin or play is USD $5,000. Any redemption requests that exceed the $5,000 limit will be rejected and will need to be resubmitted.

• Why was my redemption declined?

  Here are some of the more common reasons for a declined redemption: Incorrect information provided: Double check your details and try again. Use of an ineligible financial instrument to process this request. Please know that Google Pay, Apple Pay and ...

• Purchase and Redemption Methods

  For purchases we accept Visa, MasterCard, American Express, Apple Pay, Google Pay and the online banking option Trustly. For redemptions we accept direct bank transfer/ACH, debit card or Trustly. Please note that Apple Pay and Google Pay can be used ...

• Filling Out Your W-9

  In accordance with U.S. federal tax regulations, we require all customers to submit a completed W-9 form before we can process redemptions that are a cumulative total of $600 or more. Our team will reach out to players who cross this threshold and ...

• Time Frame to Receive Redemptions

  Redemptions are subject to a standard security review, which typically takes about 72 hours. Once your redemption is approved, it can take up to 5 business days to reflect in your account. We kindly ask that you allow a total of ten business days ...