Redemption limit for New York and Florida residents
Please note that in New York and Florida, the maximum redemption value for a Prize won on any one spin or play is USD $5,000.
Any redemption requests that exceed the $5,000 limit will be rejected and will need to be resubmitted.
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Urgent - New York players could lose account access.
As you may know, the New York legislature has passed a bill that will prevent clubwptgold.com from operating in New York. The bill is currently pending the signature of the governor. Therefore, we will not accept new customer registrations or sell ...
New Jersey Legislation
The New Jersey governor has signed a bill that prevents ClubWPT Gold from operating in New Jersey While this temporarily delayed our ability to process redemptions for New Jersey players, we’re pleased to share that the New Jersey Division of Gaming ...
What's New in ClubWPT Gold
What's New in ClubWPT Gold Hand Analysis What is Hand Analysis? Hand analysis is a training tool that gives feedback on past hands you’ve played and offers suggestions on how the hand might have been played better. It analyzes every action taken ...
Cancelling a pending redemption
If you wish to cancel a pending redemption and have the chips restored to your account, you may do so by navigating to the Store and selecting 'Transaction history'. If you experience any issues, simply contact support@clubwptgold.com with your ...
Why was my redemption declined?
Here are some of the more common reasons for a declined redemption: Incorrect information provided: Double check your details and try again. Use of an ineligible financial instrument to process this request. Please know that Google Pay, Apple Pay and ...