Redemption limit for New York and Florida residents
Please note that in New York and Florida, the maximum redemption value for a Prize won on any one spin or play is USD $5,000.
Any redemption requests that exceed the $5,000 limit will be rejected and will need to be resubmitted.
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Urgent - New York players could lose account access.
As you may know, the New York legislature has passed a bill that will prevent clubwptgold.com from operating in New York. The bill is currently pending the signature of the governor. Therefore, we will not accept new customer registrations or sell ...
Cancelling a pending redemption
If you wish to cancel a pending redemption and have the coins restored to your account, you may do so by navigating to the Coin Store and selecting 'Transaction history'. If you experience any issues, simply contact support@clubwptgold.com with your ...
Why was my redemption declined?
Here are some of the more common reasons for a declined redemption: Incorrect information provided: Double check your details and try again. Use of an ineligible financial instrument to process this request. Please know that Google Pay, Apple Pay and ...
Purchase and Redemption Methods
For purchases we accept Visa, MasterCard, American Express, Apple Pay, Google Pay and the online banking option Trustly. For redemptions we accept direct bank transfer/ACH, debit card or Trustly. Please note that Apple Pay and Google Pay can be used ...
Alternative Method of Entry FAQ
For full rules and instructions please reference our Terms of Service which can be found here. General Questions Q: What is the Alternative Method of Entry for Sweeps Coins? A: The AMOE is a way for you to receive free Sweeps Coins by mailing in a ...