Urgent - New York players could lose account access.
As you may know, the New York legislature has passed a bill that will prevent clubwptgold.com from operating in New York. The bill is currently pending the signature of the governor.
Therefore, we will not accept new customer registrations or sell Gold Coins to New York residents effective immediately (but existing Gold Coins may still be used).
All New York residents must submit their final redemption requests and Form W-9s (when applicable) by 11:00 pm Eastern Daylight Savings time August 2nd, 2025. The signing of the bill will prevent redemptions within New York, as well as by players who created ClubWPT Gold accounts with a New York ID, regardless of their current location.
Related Articles
Redemption limit for New York and Florida residents
Please note that in New York and Florida, the maximum redemption value for a Prize won on any one spin or play is USD $5,000. Any redemption requests that exceed the $5,000 limit will be rejected and will need to be resubmitted.
I no longer have access to my phone number and cannot login
Unfortunately, if you lose your phone number we are currently unable to manually link your current account to a new phone number. You will have to use your new phone number to create, register and verify your account again. If you have already been ...
Account Verification (KYC) - Why do I need to verify my account?
All of our players must verify their age, identity and address by completing our verification process. This verification process is known a "KYC" or "Know Your Customer". We can require KYC documentation at any time, not just when registering, ...
Account Verification - Source of Funds (SOF)
As part of our legal and compliance obligations, we are sometimes required to gather specific information from our players as to their immediate source of funds, This information is often required due to routine account security reviews. These checks ...
Unable to Verify - No Access to Camera
This issue is related to camera or microphone permissions. We see the microphone permission occur in Chrome often. On your Android device, open your settings (the gear icon): Tap Security and privacy Tap privacy To allow or deny camera and microphone ...