Unable to Verify - No Access to Camera

Unable to Verify - No Access to Camera

This issue is related to camera or microphone permissions. We see the microphone permission occur in Chrome often.

📱On your Android device:
  1. Open your settings (the gear icon)
  2. Tap Security and privacy
  3. Tap privacy
  4. To allow or deny camera and microphone permissions for your browser, tap "permission manager"
  5. Scroll down the permission manager page and tap "Camera"
  6. Tap on your browser app
  7. Select one of the "allow" options.
  8. Repeat the process for Microphone permissions.
📱For iPhone and Safari the process is even simpler:
  1. Select Settings
  2. Select Apps
  3. Select Safari (Or Chrome if you happen to be using that)
  4. Select Camera and check "Allow"
  5. Select Microphone and check "Allow"
You should then be able to refresh your browser and have no further trouble verifying your account.

    • Related Articles

    • Why do I need to verify my account?

      All of our players must verify their age, identity and address by completing our verification process. This verification process is known a "KYC" or "Know Your Customer". We can require KYC documentation at any time, not just when registering, ...

    • Trying to verify, but my document isn't accepted

      You may experience issues verifying your account if you're trying to use the following types of images or documents: Blurred/dark photos: Text must be clear. If your images continue to come out blurry or are too dark for the system to read your ...

    • Not receiving confirmation to verify my email address

      If you are not receiving your confirmation email to verify your email address, please check or try the following: Make sure your email is spelled correctly Check your spam/junk folder Make sure your inbox isn't full and can receive new messages Add ...

    • Updating Your Registered Phone Number

      Why Your Phone Number Matters Your mobile phone number is an essential part of the sign-in process. It’s used to deliver your One Time Password (OTP), which ensures secure access to your account. If you lose access to your registered phone ...

    • As a resident of an approved jurisdiction, can I play while visiting a restricted location?

      Unfortunately, we cannot allow you to play in our games and tournaments if you are not physically located within an approved jurisdiction. You will be able to access your account again once you leave the restricted region.