Responsible Gaming - Self-Exclusion requests

Responsible Gaming - Self-Exclusion requests

If you feel you need a break from the game, please contact us by submitting a ticket to Player Support or contacting support@clubwptgold.com. Players should use the term "Self-Exclusion" in the subject line of the ticket or email. 

A member of our support team will process this request as a priority. 

Self-Exclusion requests are permanent and cannot be reversed. Players will only be eligible to redeem Sweeps Coins that are considered redeemable and have met the play through requirements.
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