How do I check my Transaction and Exchange history?
In order to check your transaction history of all of your purchases and Chip exchanges, please follow the steps below for desktop or mobile devices:
From desktops:
- Go to the "BUY HAND ANALYSIS" located at the top right corner to access your STORE
 - Click on "TRANSACTION HISTORY" on the left side
 - Switch between "PURCHASES" and "EXCHANGES" to see your history
 
 
From mobile devices:
- Tap on the BUY icon located at the top right corner to access your Store
 - Tap on "Buy Hand Analysis" to display a drop down menu 
 - Tap on "Transaction History"
 - Switch between "PURCHASES" and "EXCHANGES" to see your history
 
If you have further questions about a specific transaction, please contact us at by 
submitting a ticket.
Related Articles
 
How much can I Exchange at a time?
We are unable to change any Exchange limits as they are set by the payment service providers. You may exchange up to $20,000 per transaction. Note: Florida and New York Residents can Exchange up to $5,000 daily. Related articles for more information ...
 
Cancelling a pending exchange
If you wish to cancel a pending exchange and have the chips restored to your account, you may do so by navigating to the Store and selecting 'Transaction history'. If you experience any issues, simply contact support@clubwptgold.com with your ...
 
Didn't receive my Exchange in my bank account
When you request an exchange to your bank, the funds are usually credited within 3-5 business days after we approve your request. If you still haven't received the expected funds after this time frame has elapsed, please check to ensure the bank ...
 
Why was my exchange declined? 
Here are some of the more common reasons for a declined exchange: Incorrect information provided: Double check your details and try again. Use of an ineligible financial instrument to process this request. Please know that Google Pay, Apple Pay and ...
 
How do I exchange Chips?
Chips can be exchanged for cash prizes by visiting the Store and selecting 'Exchange Chips'. Go to the 'Buy Hand Analysis' button at the top right corner of the screen. This will take you to the Store. Select 'Exchange Chips' from the menu on the ...