Why Did I Not Receive My Bounty/PKO Tournament Payout?
When playing in a bounty or PKO tournament you can win Chips through both eliminating other players and for placing in the money.
Once you reach the end of the tournament or are knocked out you'll see a screen as shown below which breaks down your overall performance in the tournament.
At the top you'll see your overall payout which is both your placement winnings and bounty winnings combined.
Below this you'll see this amount split out into exactly how much you won via placement and how much is won via bounties claimed.
It's important to note that when bounties are claimed they are paid out immediately directly into your account.
The only prizes that are distributed towards the end of your tournament will be your placement prize once this is finalized.
This can often lead to confusion especially if you're multi-tabling and buying into other tournaments at the same time since your buy-ins there may be funded by your bounty winnings if you are unaware of this.
We do recommend keeping an eye on your balance if you're multi-tabling or re-buying into the same tournament especially after you've already knocked someone out.
At the end of the tournament you should only expect to see your balance increased by the Payout amount shown in the screenshot above.
You're always welcome to write into our support team directly if you have any questions and we'll be able to break this down for you as well if you feel you have not received the proper payout.
For more information on Bounties and PKO tournaments you can also check out the articles below:
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