Technical Issues/Queries
How do I take a screen recording?
Whenever you experience an issue on the platform, it is helpful for the support team if you could provide a screen recording of what you see happening. Here are the instructions for taking a screen recording on iOS, Android, Windows, and Mac: ? iOS ...
How do I take a screen shot?
Whenever you experience an issue on the platform, it's always helpful if you could provide a screenshot of what you see happening. Here are the instructions for taking a screen capture on iOS, Android, Windows, and Mac: ? iOS For iPhones with Face ...
How to Submit a Bug Report
If you encounter any bug, crash, or unexpected technical issue on our platform, our team wants to know about it. To help us investigate and resolve the issue as quickly as possible, we need specific details from you. The better you describe the ...
My Balance Isn't Being Updated
It can be frustrating when your account balance doesn't immediately reflect a recent transaction or game result. This article explains the most common reasons for a delay and provides steps you can take to resolve the issue. When Should My Balance ...
Where can I change game sound settings?
There are two places where you can change your sounds settings on the site. Through your profile: Go to your Profile Go to your "Settings" on the left side of the page Use the toggle next to "Play UI & Game sound effects Through your table settings: ...
How do I clear my cache?
If you are experiencing technical issues on the website, please try clearing your cache and cookies first before contacting support. ? To clear your cache in Google Chrome: Click the menu in the upper right corner Choose "delete browsing data" ...