Account Management
Updating Your Registered Phone Number
Why Your Phone Number Matters Your mobile phone number is an essential part of the sign-in process. It’s used to deliver your One Time Password (OTP), which ensures secure access to your account. If you lose access to your registered phone ...
How do I locate my User ID?
? How to Locate Your User ID on ClubWPT Gold Your User ID is a unique identifier tied to your ClubWPT Gold account. It’s often required for support requests, tournament registration, and account verification. Locating it is quick and easy once ...
I moved out of a prohibited region, can I play now?
If you no longer live in a prohibited region, our Customer Support team can help verify and update your address so you can get back to playing! Please see this article on how to request an address change: How do I change my address after moving?
How do I change my address after moving?
If you have recently moved, our Customer Support team can help you verify your address and get it updated on your account. Please submit a ticket and include one of the following documents: A recent Utility Bill A recent Bank Statement or other ...
Not receiving confirmation to verify my email address
If you are not receiving your confirmation email to verify your email address, please check or try the following: Make sure your email is spelled correctly Check your spam/junk folder Make sure your inbox isn't full and can receive new messages Add ...
Nickname Guide
Choosing a suitable nickname: Nicknames cannot be offensive, inappropriate, similar to nicknames of our ambassadors or in use by another player. Avoid letters with accents Please only use characters from the standard Latin alphabet Do not include ...
Can family members from the same household have their own accounts?
We are delighted to welcome members of the same household to join and enjoy our games with their own individual accounts. We have a few guidelines to ensure fair play and an enjoyable experience for all our players: Ring Games & Single Table ...
Can I have more than one account?
To ensure a fair and equitable playing environment for all, ClubWPT Gold only allows one active account per person.
Changing Nickname
We allow players to change their nickname one time within the user interface. To change your nickname, after login: Tap on your avatar in the upper right corner of the screen Next to your current nickname, click on the edit graphic (a pencil writing) ...
Can I log in with email and password?
We do not require an email address/password combination to login at this time. Instead, we ask that you enter your phone number every time you login, and a new One-Time Password (OTP) will be generated and sent to your mobile device. Simply enter the ...
How do I change my email address?
You can change your email address linked to your account by following the steps below: Log into your account Go to your Profile page Click on your email address Enter your new email address After you have entered the new address select "Send Code" ...
How do I change my avatar?
You can change your avatar after login by selecting your avatar, and then selecting "profile". You will see that the avatar has an edit graphic (a pencil writing), and you can click on that to choose a new avatar. We expect to be adding more exciting ...