Verification
What happens if I refuse to submit documentation?
If you refuse to submit documentation, either for initial KYC verification or in regards to a request from our support or security staff, we reserve the right to restrict your account until we receive the information we have requested, or terminate ...
What is Source of Funds (SOF)?
As part of our legal and compliance obligations, we are sometimes required to gather specific information from our players as to their immediate source of funds. This information is often required due to routine account security reviews. These checks ...
What is Source of Wealth (SOW)?
As we take a risk based approach to AML/TF policies, it may be necessary to request Source of Wealth documentation. This information assists us in determining a player's source of funds, which is sometimes necessary to prevent money laundering and ...
Why have you asked me to submit more documentation?
Based on your activity or other factors, we may need to request more documentation. This allows us to ensure a safe and equitable playing environment for all. Not all players will need to submit more documents, but if you are requested to do so, it ...
What information are you look for when I submit KYC?
For ID's, the following must be legible: Your full name Date of birth Expiration date The entire document Signature For Proof of Address: Your Full name Your current address Issue date (no older than 90 days)
Trying to verify, but my document isn't accepted
You may experience issues verifying your account if you're trying to use the following types of images or documents: Blurred/dark photos: Text must be clear. If your images continue to come out blurry or are too dark for the system to read your ...
Why don't you accept Passports?
We rely on an e-verification system that used OCR to extract the residential information from your Driver's License or ID. Passports do not contain residential information, and therefore are not acceptable for purposes of KYC. We hope to be able to ...
What documents do I need to submit
We may be requesting different types of documents depending on the situation. Initial KYC verification requires a valid, unexpired State issued Driver's License or Identification Card. The electronic verification system we use relies on OCR to "read" ...
Why do I need to verify my account?
All of our players must verify their age, identity and address by completing our verification process. This verification process is known a "KYC" or "Know Your Customer". We can require KYC documentation at any time, not just when registering, ...
Unable to Verify - No Access to Camera
This issue is related to camera or microphone permissions. We see the microphone permission occur in Chrome often. ?On your Android device: Open your settings (the gear icon) Tap Security and privacy Tap privacy To allow or deny camera and ...