Exchanges
Navigating 1099 and W-9 Tax Form Requirements
Understanding 1099 and W-9 Form Requirements for Transactions Accurate reporting and compliance with tax regulations are crucial for both individuals and organizations. One common area of confusion involves the 1099 and W-9 forms, especially in ...
How do I exchange Chips?
Chips can be exchanged for cash prizes by visiting the Store and selecting 'Exchange Chips'. Go to the 'Buy Hand Analysis' button at the top right corner of the screen. This will take you to the Store. Select 'Exchange Chips' from the menu on the ...
Filling out your W-9
In accordance with U.S. federal tax regulations, we require all customers to submit a completed W-9 form before we can process redemptions that are a cumulative total of $600 or more. Our team will reach out to players who cross this threshold and ...
Exchange limit for New York and Florida residents
Please note that in New York and Florida, the maximum exchange value for a Prize won on any one spin or play is USD $5,000. Any exchange requests that exceed the $5,000 limit will be rejected and will need to be resubmitted.
Delayed Exchanges
If your Chip exchange is delayed more than a few days, the likely reason is that we require more information from you in order to process the transaction, and we have not been able to reach you because you do not have a validated email address ...
Why do I need to submit a W-9?
In accordance with U.S. federal tax regulations, we require all customers to submit a completed W-9 form before we can process exchanges that are a cumulative total of $600 or more. The W-9 form is used to verify your identity and ensure we have the ...
How do I check my Transaction and Exchange history?
In order to check your transaction history of all of your purchases and Chip exchanges, please follow the steps below for desktop or mobile devices: From desktops: Go to the "BUY HAND ANALYSIS" located at the top right corner to access your STORE ...
Cancelling a pending exchange
If you wish to cancel a pending exchange and have the chips restored to your account, you may do so by navigating to the Store and selecting 'Transaction history'. If you experience any issues, simply contact support@clubwptgold.com with your ...
Why was my exchange declined?
Here are some of the more common reasons for a declined exchange: Incorrect information provided: Double check your details and try again. Use of an ineligible financial instrument to process this request. Please know that Google Pay, Apple Pay and ...
How much can I Exchange at a time?
We are unable to change any Exchange limits as they are set by the payment service providers. You may exchange up to $20,000 per transaction. Note: Florida and New York Residents can Exchange up to $5,000 daily. Related articles for more information ...
Didn't receive my Exchange in my bank account
When you request an exchange to your bank, the funds are usually credited within 3-5 business days after we approve your request. If you still haven't received the expected funds after this time frame has elapsed, please check to ensure the bank ...
Time frame to receive Exchanges
Exchanges are subject to a standard security review, which typically takes about 72 hours. Once your exchange is approved, it can take up to 5 business days to reflect in your account. We kindly ask that you allow a total of ten business days from ...